Frequently Asked Questions
Can I order a product that is Out of Stock?
Unfortunately, the products currently listed as 'Out of Stock' are not available for sale at this time. Please check back periodically for updates on product availability, as we strive to restock and meet the demands of our valued customers.
How do I check the current status of my Orders?
In the 'My Account' section, you can track the progress of your orders as well as other relevant information. To check the status of all of your orders, go to the My Account page and click the 'My Orders' link. To check the status of a specific order, click the 'Order Number' link.
How do I know that my Order has been confirmed?
Once you have finished the payment procedure and an authorization has been received, you will be directed to a Thank You page on our website where you may view your Order Confirmation information. You will also receive an SMS and an email confirmation for your order at your registered mobile number and email address.
How do I pay for a purchase?
We offer a variety of secure payment options for your convenience. You can choose to pay using Internet Banking, Credit/Debit Cards, or UPI. Rest assured, our trusted payment gateway partners use advanced encryption technology to keep your transaction details confidential and secure. Simply select your preferred payment method during the checkout process, and enjoy a smooth and worry-free transaction.
How do I update my information like email ?
To control and update your information, simply visit the 'My Account' section. Here, you can edit your contact details, change your password, and access your wishlist. Additionally, keep track of your orders and stay informed about upcoming deliveries. It's your one-stop destination for managing all aspects of your account with ease.
Is it necessary to have an account to shop on tagrock.in?
Yes, registration is required to enhance your shopping experience on tagrock.in. By creating your account, you unlock benefits such as personalized recommendations, faster checkout, the ability to create and manage your wishlist, and the option to rate and review products. This ensures a more tailored and enjoyable shopping journey with us.
Is it safe to use my Credit / Debit card on website?
All credit card and debit card payments on our website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the OTP service for online transactions, providing an additional layer of security through identity verification.
When and how can I cancel an order?
You can only cancel an order within 24 hours of placing it. To cancel, please contact us at support@tagrock.in or call our contact centre at +91 8209153918 (10 AM - 8 PM) and provide your order number.